/* =============================================================================
   RUTA: wwwroot/css/gaia/pages/tickets.css
   -----------------------------------------------------------------------------
   TICKETS (v2)
   - Listado con pills + colores por estado y prioridad
   - Scroll desktop
   - Compactación de Details
   Última modifi.: 2026-01-21
   ============================================================================= */

/* Cabecera tipo columnas */
.tkt-cols .fw-semibold {
    color: var(--text-muted);
}

/* Scroll del listado SOLO en desktop (alias: tkt-list-scroll y ticket-list-scroll) */
@media (min-width: 992px) {
    .tkt-list-scroll,
    .ticket-list-scroll {
        max-height: calc(100vh - 420px);
        overflow-y: auto;
        padding-right: .25rem;
    }
}

.ticket-item {
    position: relative;
    overflow: hidden;
    border: 1px solid var(--border-subtle);
    box-shadow: 0 14px 34px rgba(0,0,0,.35);
}

    .ticket-item::before {
        content: "";
        position: absolute;
        inset: 0 auto 0 0;
        width: 4px;
        background: var(--border-strong);
        opacity: .95;
    }

.ticket-title {
    font-weight: 800;
    font-size: 1.05rem;
}

.ticket-date {
    font-weight: 750;
    color: var(--text-main);
}

.ticket-date-label {
    font-size: .80rem;
    color: var(--text-muted);
    font-weight: 650;
    margin-bottom: .15rem;
}

/* Pills */
.ticket-pill {
    display: inline-flex;
    align-items: center;
    gap: .35rem;
    padding: .18rem .6rem;
    border-radius: 999px;
    border: 1px solid rgba(255,255,255,.10);
    background: rgba(255,255,255,.04);
    color: var(--text-muted);
    font-size: .80rem;
    font-weight: 650;
    margin-right: .35rem;
    margin-bottom: .35rem;
}

/* Colores: estado y prioridad */
:root {
    /* Estado */
    --ticket-open: #63a8ff;
    --ticket-progress: #ffd60a;
    --ticket-closed: rgba(156,163,175,.85);
    /* Prioridad (IMPORTANTE: Alta = rojo) */
    --ticket-prio-low: rgba(156,163,175,.85);
    --ticket-prio-normal: #63a8ff;
    --ticket-prio-high: #ff4d4d;
}

/* Estado -> barra izquierda */
.ticket-status-open::before {
    background: var(--ticket-open);
}

.ticket-status-progress::before {
    background: var(--ticket-progress);
}

.ticket-status-closed::before {
    background: var(--ticket-closed);
}

/* Prioridad -> realce del borde */
.ticket-prio-low {
    border-color: rgba(156,163,175,.28);
}

.ticket-prio-normal {
    border-color: rgba(99,168,255,.28);
}

.ticket-prio-high {
    border-color: rgba(255,77,77,.28);
}

/* Pills por estado */
.ticket-status-open .ticket-pill-status {
    border-color: rgba(99,168,255,.45);
    background: rgba(99,168,255,.10);
    color: rgba(99,168,255,.95);
}

.ticket-status-progress .ticket-pill-status {
    border-color: rgba(255,214,10,.45);
    background: rgba(255,214,10,.10);
    color: rgba(255,214,10,.95);
}

.ticket-status-closed .ticket-pill-status {
    border-color: rgba(156,163,175,.45);
    background: rgba(156,163,175,.10);
    color: rgba(156,163,175,.95);
}

/* Pills por prioridad (Alta = ROJO) */
.ticket-prio-low .ticket-pill-priority {
    border-color: rgba(156,163,175,.45);
    background: rgba(156,163,175,.10);
    color: rgba(156,163,175,.95);
}

.ticket-prio-normal .ticket-pill-priority {
    border-color: rgba(99,168,255,.45);
    background: rgba(99,168,255,.10);
    color: rgba(99,168,255,.95);
}

.ticket-prio-high .ticket-pill-priority {
    border-color: rgba(255,77,77,.50);
    background: rgba(255,77,77,.12);
    color: rgba(255,180,180,.95);
}

/* =========================
   Detalle: compactación REAL
   ========================= */

/* Compacta cards Bootstrap dentro de Tickets (estos eran “altos”) */
.tickets-page .card-header {
    padding: .65rem 1rem;
}

.tickets-page .card-body {
    padding: .85rem 1rem;
}

.tickets-page .card {
    border-radius: 14px;
}

/* Panel hero */
.tickets-page .card-panel {
    padding: .95rem 1.05rem;
}

/* Mensajes */
.tickets-page .ticket-message {
    padding: .65rem 0;
    border-bottom: 1px solid rgba(255,255,255,.06);
}

    .tickets-page .ticket-message:last-child {
        border-bottom: none;
        padding-bottom: 0;
    }

.tickets-page .ticket-message-body {
    white-space: pre-wrap;
    color: var(--text-main);
}

/* Nota interna: un pelín más suave */
.tickets-page .ticket-message.is-internal .ticket-message-body {
    color: var(--text-muted);
}